Shipping Policy

Shipping Policy

Effective Date: January 30, 2025

1. Introduction

At Simulated Sports Hub ("we," "us," or "our"), we aim to provide a seamless and transparent shipping experience for our customers.

This Shipping Policy outlines the terms and conditions related to the delivery of products purchased from our website, www.simulatedsportshub.com.

2. Shipping Destinations

Countries We Ship To: The United States of America.

Future Expansion: We are continually working to expand our shipping destinations. Please check back regularly for updates.

3. Shipping Costs

Domestic Shipping in the US: Standard Shipping is free.

All shipping costs are calculated and displayed at checkout. There are no hidden fees.

4. Order Processing Time

Orders are processed within 2 business days, Monday to Friday, excluding holidays.

Orders placed before 4:00 PM EST will begin processing the same day.

Orders placed on weekends or public holidays will be processed on the next business day.

5. Estimated Delivery Time

Domestic Standard Shipping: 3–7 business days.

Domestic Expedited Shipping: 3–5 business days.

Delivery times are estimates and may vary due to weather, carrier delays, or other factors beyond our control.

6. Shipping Methods and Carriers

We partner with reputable carriers to ensure safe delivery.

Domestic carriers may include USPS, UPS, and FedEx.

All orders include shipment tracking, which will be emailed once the order has shipped.

Shipments are insured against loss or damage.

7. Order Tracking

You will receive an email containing your tracking number, carrier name, and tracking link.

Tracking details can be viewed directly on the carrier’s website.

If you need assistance, please contact our customer service team.

8. Delivery Issues

8.1 Delayed or Lost Packages

If your package is delayed beyond the estimated delivery time, contact us at Support@simulatedsportshub.com or 323.362.4178.

If tracking shows delivered but you have not received your package, please verify your address, check with neighbors, and contact us.

8.2 Damaged Packages

If your package arrives damaged, take photos of the packaging and items.

We will arrange a replacement or refund as appropriate.

9. Missing Items

If items are missing from your order, contact us within 2 business days of delivery.

Please provide your order number and details of the missing item(s).

We will investigate and resolve the issue promptly.

10. Return and Refund Policy

Returns are accepted within 14 days of receiving your order.

Items must be unused, undamaged, and in original packaging.

Certain items may not be eligible for return.

Return shipping costs are the customer's responsibility unless the item is defective or incorrect.

Refunds are processed within 14 days of receiving returned items.

Refunds are issued to the original payment method.

Please refer to our Return and Refund Policy for more details.

11. Incorrect Address

Please ensure all shipping information is accurate.

We are not responsible for shipments sent to incorrect addresses provided by the customer.

Returned packages due to incorrect addresses may incur additional shipping charges.

12. International Customs and Duties

International shipments may require customs clearance and may experience delays.

Import duties and taxes are the buyer’s responsibility.

Customs policies vary by country.

13. Contact Information

Email: Support@SimulatedSportsHub.com

Phone: 323.362.4178

Address: 28 West Flagler Street, Suite 100, Miami, FL 33130

Customer service is available Monday through Friday, 9:00 AM – 7:00 PM EST.

14. Changes to This Shipping Policy

We reserve the right to modify this Shipping Policy at any time.

Changes take effect immediately upon posting on the website.

Thank you for shopping with Simulated Sports Hub.

We appreciate your business and are committed to providing exceptional service.